Reference

Terms and Conditions That Apply to Your 9s99 Account

These terms set out what you agree to when you open and use a 9s99 account, including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentWe update terms with noticeDisputes handled as described
9s99 Terms and Conditions That Apply to Your 9s99 Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Identity Verification

We verify your account against the wallet name you registered — bKash, Nagad, or Rocket. This step protects your withdrawals and confirms account ownership before funds move.

Data Retention

We hold your account and transaction data for as long as your account is active and for a period after closure as required by our operating obligations. You may request details through support.

Term Change Notice

Material changes to these terms are flagged on the page and, where they affect your account directly, communicated via your registered contact before the change takes effect.

Requesting Account Changes

To update your registered wallet, close your account, or raise a dispute about a terms decision, contact support via live chat or email with your account reference ready.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat icon on any page of the 9s99 site to ask about specific clauses, account restrictions, or how a rule applies to your situation.

Email Support

Write to our support address for formal queries about these terms, account closures, or disputes. We respond to all emails in the order received.

Account Help Centre

Your account dashboard has a help section where you can submit a request tied directly to your account record — useful for payment or identity queries.

Common Questions About Our Terms and Conditions

These terms apply to anyone who opens or uses a 9s99 account. Access is only available where local law and eligible regions permit online gaming activity.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches our terms and may result in account suspension.

We post the updated version on this page. For material changes that affect your account, we notify you through your registered contact before the change takes effect.

Contact our support team via live chat or email, quote your account reference, and request closure. We will process any eligible remaining balance to your verified wallet first.

We confirm your account name matches the wallet — bKash, Nagad, or Rocket — you used to deposit. If details do not match, we pause the withdrawal and contact you to resolve it.

No. Each person may hold one account only. Multiple accounts are a breach of these terms and will result in suspension of all linked accounts pending a review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.