Reference

How 9s99 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you use your account, how we use it, and what rights you have over it. Access to 9s99 and the protections in this policy depend on your local law and eligible regions.

Account data kept securebKash, Nagad, Rocket wallet data handled carefullyYou can request your data anytimeNo third-party sale of your informationClear process to update or delete your details

Explore the Lobby Read FAQ

What Information We Collect and Why

9s99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide directly: your name, email address, phone number and the payment method you link to your wallet. If you deposit via bKash, Nagad or Rocket, we record transaction references so we can match your

1
deposit to your account and process withdrawals correctly. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically — things like your browser type, IP address and the pages you visit inside the lobby. This helps
2
us detect unusual login attempts and keep your account secure. We may collect information when you contact our support team, including the content of your message and the channel you used. All of this data is used strictly to operate your account, process payments, respond to
3
your queries and meet the obligations that apply to us under the laws of relevant jurisdictions. How this policy applies to you depends on your local law and the eligible regions in which 9s99 operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Support Send your privacy request or data query directly to our support email. Include your registered account details so we can verify your identity before responding.

Live Chat Open the live chat window from your account dashboard. Our team can take your privacy request in chat and escalate it to the data team on your behalf.

Account Settings Some data changes — like updating your phone number or linked wallet — can be handled directly inside your account settings without contacting support at all.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply security measures at every point where your data moves — from account login through to payment processing. Our cookie policy, retention schedule and account verification steps are described below so you know exactly where your information goes and how long we keep it.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any suspicious activity — like a login from an unrecognised device — triggers an automatic security alert to your account.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Payment records tied to bKash, Nagad and Rocket transactions are retained for compliance purposes.

Requesting Changes

You can ask us to correct inaccurate information, download a copy of your data, or request deletion of your account. We will confirm receipt and respond within the timeframe required by applicable law.

Your Questions About This Privacy Policy

These are the questions we hear most often about how 9s99 handles personal data. If your question is not here, reach us through live chat or email and we will respond directly.

We collect your name, email, phone number and the payment method you choose — bKash, Nagad or Rocket. We also record transaction references to match deposits and withdrawals to your account.

We do not sell your personal data. We may share limited information with payment processors like bKash, Nagad and Rocket strictly to complete transactions, and with service partners bound by confidentiality obligations.

Contact us via live chat or support email with your registered account details. Once we verify your identity, we will prepare your data copy and send it within the timeframe required under applicable law.

Yes. Submit a deletion request through email or live chat. We will close your account and remove personal data, except where retention is required by law — for example, payment records kept for compliance.

We store only the transaction reference number, not your wallet PIN or full credentials. All payment data is processed over encrypted connections, and our systems never display your full wallet number after registration.

The protections in this policy apply when you use 9s99, but your specific rights depend on your local law and the eligible regions where 9s99 operates. Check what applies in your area before proceeding.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBaccarat Payout InfoTerms & Conditions

How 9s99 Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies, Security and Retention

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Your Questions About This Privacy Policy

01 What personal data does 9s99 collect when I register?

02 Does 9s99 share my data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask 9s99 to delete my account and personal data?

05 How does 9s99 protect my bKash or Nagad wallet details?

06 Does this privacy policy apply to me wherever I am?

Privacy Policy

Related pages

Related pages