Reference

How 9s99 Operates and What Applies to You

Before you open an account with us, take a moment to understand how our legal framework applies to your use of 9s99 — including account eligibility, payment use through bKash, Nagad, and Rocket, and the conditions that govern what we can offer in your…

Eligibility by local lawbKash, Nagad, Rocket account rulesBangladesh region conditionsAccount holder obligationsData handling policy

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Our Legal Position and Your Responsibilities

9s99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

9s99 operates as an online platform offering casino, sportsbook, and live table products to accounts in supported regions. Whether you can access our services depends entirely on the laws that apply where you are — we do not make that determination for you. You are responsible

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for checking that using an online casino platform is lawful in your location before creating an account or depositing funds. When you use bKash, Nagad, or Rocket to fund your account, you agree that each transaction is made under your own authority and that the wallet
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or mobile banking account belongs to you. We do not accept third-party payments, and any deposit made from an account that is not yours may be reversed and your account reviewed. Our legal terms also cover how disputes are handled, what happens to inactive accounts, and
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how we deal with account closures. If you believe a transaction has been processed in error — whether through bKash, Nagad, or Rocket — you should contact our support team with the transaction reference and wallet number so we can investigate. Nothing in our terms limits
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your statutory rights under applicable law. We update these conditions when our services change, and continued use of your account after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

We collect only the information needed to verify your account and process payments through bKash, Nagad, and Rocket. Your data is not sold to third parties, and we retain it only for as long as your account is active or as required by applicable legal obligations. You can request a copy of the data we hold on you at any time through the Help section of your account.

Payment Data

Your bKash, Nagad, and Rocket numbers are stored in encrypted form. We use them only to process deposits and withdrawals linked to your verified account — nothing else.

Cookie Use

We use cookies to keep your session active, remember your login state, and serve content relevant to Bangladesh. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Account data is kept while your account is open. After closure, we retain only what legal obligations require. Requests to delete or export your data are handled through the Help Centre.

Who to Contact

For data access, correction or removal requests, contact us through live chat or email with your account ID. We aim to respond to all formal data requests within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about how our terms apply to your account, or you need to raise a dispute, our support team is the right starting point. Keep your account details and any relevant transaction references ready when you get in touch — it speeds up every review.

Live Chat Open the chat widget from any page on 9s99. For legal or account queries, describe your issue clearly and include your registered wallet number — bKash, Nagad, or Rocket.

Email Support Send your legal query, account dispute or data request to our support address. Include your account ID and the nature of your concern so the right team picks it up quickly.

Account Help Centre Log into your 9s99 account and navigate to the Help section. Formal requests — such as account closure or data removal — should be submitted here so we can track them properly.

Answers to Common Legal and Account Questions

These are the questions we hear most often about our terms, your rights, and how our policies apply to accounts in Bangladesh. If something is not covered here, our support team can clarify directly.

Access depends on the laws that apply where you are. You should check whether using an online casino platform is lawful in your location before creating or funding an account with us.

No. We only accept payments from a wallet or mobile banking account registered in your own name. Third-party deposits may be reversed and your account flagged for review.

Contact our support team with the Rocket transaction reference and the wallet number used. We will investigate and respond. Do not raise a chargeback with Rocket before contacting us first.

Log into your account and go to the Help section to submit a formal data access request. Include your account ID and the specific data you are asking about so we can handle it efficiently.

Accounts that have had no login or transaction activity for an extended period may be flagged as inactive. We will contact you at your registered details before any action is taken on the account.

Yes. Submit a closure request through the Help section or by emailing support with your account ID. We retain only what legal obligations require after your account is closed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Info9S99 Banking AccountRegister

How 9s99 Operates and What Applies to You

How We Handle Your Data and Account Security

Reach Us About a Legal or Account Matter

Answers to Common Legal and Account Questions

01 Does Bangladesh law allow me to use 9s99?

02 Can I use someone else's bKash or Nagad account to deposit?

03 What happens if I dispute a Rocket transaction?

04 How do I request a copy of the data 9s99 holds on me?

05 What are the rules around inactive accounts?

06 Can I close my account and have my data removed?

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